Design for Operational Excellence by Kevin J. Duggan

Author:Kevin J. Duggan
Language: eng
Format: epub
Publisher: McGraw-Hill Education

Figure 17.11 Quoting Process—Future State

WHAT YOU WOULD SEE

Back to our war room, where we have created the design for business process flow. On the walls, there should be poster-sized sheets of paper showing a current-state map, the answers to the nine design questions, a future-state map, and an implementation plan (see Figure 17.12). Again, these are hand-drawn maps made using sticky notes. They should have been put together by people working as a group, not by one person sitting in front of a computer. As with a value stream map in manufacturing, we should see

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